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Frequently asked questions
Our warranty policy
We offer our customers a 30 day warranty. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your wine must be unused and in the same condition that you received it. It must also be in its original packaging.
To accept your return, we require proof of purchase, a list of items that you would like to refund or exchange, and the reason you wish to do so.
Partial refunds may be approved when the wine bottle is not in its original condition and packaging, or if these have been damaged.
If the wine is off, we will refund the bottle.
Shipping costs will not be refunded.
Once your return is received and inspected, we will email you to advise that we have received it. We will also notify you whether we accept or decline your refund request.
If your refund request is accepted, it will be processed within 24 hours, and a credit will be automatically applied to your credit card.
If you haven’t yet received your refund:
- first check your bank account
- then contact your credit card supplier, as it may take some time before your refund is made
If you’ve done all of this and still have not received your refund, please email us.
Shipping and returns
To return your product, please contact us as soon as possible to say that you wish to return your purchase. We will advise you of the return address.
You will be responsible for paying for any shipping costs to return your purchase.
Shipping costs are non-refundable, so any refund, will have the cost of shipping deducted.
The time required to exchange a purchase may depend where you are located.
We recommend that you consider using a tracking service or purchasing insurance, when returning a purchase.
We don’t guarantee that we will receive your returned products, and in the event that we do not, we cannot provide a refund.